Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

A policy to have tickets expire in 30 days, expected to save NJ Transit $25 million, has instead cost it $23.3 million in ...

Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

A vulnerability in Subaru’s Starlink connected vehicle service exposed US, Canada, and Japan vehicle and customer accounts.

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

The change in technology over the last 20 years has been transformational and, in many ways, has spoiled customers, claims ...

So, you’re a business owner managing a customer support team and ... A Sample Email Reply To a Customer Complaint You may already have a series of customer service email templates you and your team ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

Cash App's parent company Block has been ordered to pay $175 million to users and the Consumer Financial Protection Bureau's ...

Expedia is one of the leading online travel agencies that help millions of travelers book flights, hotels, car rentals, and ...