Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

The change in technology over the last 20 years has been transformational and, in many ways, has spoiled customers, claims ...

So, you’re a business owner managing a customer support team and ... A Sample Email Reply To a Customer Complaint You may already have a series of customer service email templates you and your team ...

But let’s first things go first. What Is a Welcome Email? A welcome email is the first interaction your business has with your new subscriber after he/she confirms having an interest in you. The main ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

Cash App's parent company Block has been ordered to pay $175 million to users and the Consumer Financial Protection Bureau's ...

Expedia is one of the leading online travel agencies that help millions of travelers book flights, hotels, car rentals, and ...

Customer expectations continue to rise across all industries. According to my research, 91% of customers think companies ...

ServiceNow hopes to use Cuein’s technology for providing data analysis and insights from AI-native conversations to reinforce ...

Spruce Power customers report long repair delays and insufficient refunds, leading to high bills and frustration over solar ...