A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

Customer expectations continue to rise across all industries. According to my research, 91% of customers think companies ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Expedia is one of the leading online travel agencies that help millions of travelers book flights, hotels, car rentals, and ...

Customers are advised to now visit the City’s main website to log-in to their account and conduct business related to their ...

In today’s fast-paced business environment, efficient communication with customers is key to building strong relationships and ensuring long-term success. Customer communication software has become an ...

Cash App's parent company Block has been ordered to pay $175 million to users and the Consumer Financial Protection Bureau's ...

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

Jack Dorsey’s Block Inc. will pay up to $175 million for failing to investigate and protect Cash App customers from ...

Philadelphia School District schools and offices have rolled out a new, AI-powered customer service system that officials say ...