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The pound is trading at $1.22 this morning – a level last seen in November 2023. Elsewhere in the Money blog, Edinburgh is ...

The MTA says it will not charge any fines or fees besides the toll price for 60 days. Watch out for phishing scams.

If you’ve ever worked in customer service, you know there’s a special kind of humor customers think is hilarious—but you’ve ...

1. CREATE AN IMMERSIVE METAVERSE EXPERIENCE FOR CLIENTS.

You’ve heard this saying: the customer is always right, rule number one for a business. Rule #2: If the customer is wrong, see Rule #1. Who came up with this idea? The earliest we see this in print is ...

Automation in business is a powerful way to streamline operations, save time, and make more money in your business.

Learn how to build a no-code AI agent for calls & WhatsApp to automate customer service, save time, and improve satisfaction.

Sophos MDR Grows Global Customers by 37% in 2024, Setting a Powerful New Standard in Cutting-edge, Expert-driven ...

According to AT&T, if a customer loses phone service or fiber connectivity for more than twenty minutes, AT&T will refund the ...

Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's right ...

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