Rather than reaching out when they have a poor experience or responding to a survey, customers are saying nothing and going ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Customer expectations continue to rise across all industries. According to my research, 91% of customers think companies ...

To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Expedia is one of the leading online travel agencies that help millions of travelers book flights, hotels, car rentals, and ...

Customers are advised to now visit the City’s main website to log-in to their account and conduct business related to their ...

As artificial intelligence (AI) continues to make its mark on various industries, customer service is experiencing one of the ...

Cash App's parent company Block has been ordered to pay $175 million to users and the Consumer Financial Protection Bureau's ...

While marketing traditionally owns customer experience, today's CX challenges demand involvement from operations, finance, HR ...

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.