Rather than reaching out when they have a poor experience or responding to a survey, customers are saying nothing and going ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

Companies can implement clear data collection policies, comply with regulatory standards and promote transparency in how customer data is handled. A solid cybersecurity strategy that supports data ...

Starting an online store in 2025 is an exciting venture as the eCommerce landscape continues to grow and evolve. At the heart ...

Moovaz’s customers say they have been contacted by subcontractors, demanding additional payment to release their belongings.

AI is a tool to deepen human connection, not replace it. Support isn’t about technology for technology’s sake. It’s about creating meaningful, trust-driven interactions at scale. AI allows companies ...

The change in technology over the last 20 years has been transformational and, in many ways, has spoiled customers, claims ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Catherine De Noire, 31, balances her night shift at a legal brothel in Europe with her studies as a PhD student and her viral social media presence.

Think about the aim of any business for just a moment. You aren’t serving your employees, are you? Accordingly, you’re tailoring your product or services to the needs of customers. Implementing ...