A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

see a new book or hear about an organization a customer might be interested in, drop a note or make a quick call to let them know. Consider follow-up calls business development calls. When you ...

I had a chance to interview him on Amazing Business Radio and he shared how smart companies are using AI to build and retain customer relationships. Below are some of his comments followed by my ...

We should have that very same visceral reaction when our customers say the relationship is fine. If you are a B2B customer support organization and a customer rates you as fine, that really means "I ...