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Salesforce Inc. says it’s taking multiple large customers from former partner Veeva Systems Inc. in a mounting rivalry to ...

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Today's c-store shoppers are not only open to interacting with retailers digitally but, in many cases, they expect it.

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Salesforce has defined the SaaS model with its CRM suite of digital tools, applicable to a multitude of businesses.

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IHG Hotels and Resorts' CEO shares the factor's driving the group’s growth, what he considers as key leadership qualities, ...

How Should Businesses Approach Employee Development? What does it take to foster meaningful growth and learning in today’s ...

Drop servicing is a form of subcontracting. While you handle client relationships, you outsource the provision of actual ...

Sentiment analysis transforms customer experience by uncovering emotions, driving engagement and delivering ...

Discover why purchase automation’s “frictionless” promise may cost us the human connections vital to happiness, resilience, ...