Let the customer know the relationship means just as much—or more than—the paycheck. By investing in the development of healthy customer relationships, you can increase loyalty and build long-term ...

You don't achieve sales, revenue and retention goals with shallow, transactional relationships. You develop them over time through collaborative, ongoing partnerships centered on each customer's ...

see a new book or hear about an organization a customer might be interested in, drop a note or make a quick call to let them know. Consider follow-up calls business development calls. When you ...

A growth-at-all-costs mindset can land a company in hot water, creating misalignment with consumer needs and preventing the development of the long-term customer relationships that are foundational to ...

Diving deeper into the transformational role of AI in customer retention, we're not just witnessing a shift. We're at the ...

I had a chance to interview him on Amazing Business Radio and he shared how smart companies are using AI to build and retain customer relationships. Below are some of his comments followed by my ...

A positive customer experience can significantly impact a company's performance, enhancing brand reputation and fostering a ...

You were certain you would win but you didn't. BD and capture expert Nc Coppings explains what goes wrong a when a sure thing ...

Salesforce Inc. says it’s taking multiple large customers from former partner Veeva Systems Inc. in a mounting rivalry to ...

We should have that very same visceral reaction when our customers say the relationship is fine. If you are a B2B customer support organization and a customer rates you as fine, that really means "I ...