Let’s face it — no one likes complaints. Early in my career, they felt like landmines: customer grievances, regulatory ...

The CFPB ordered Block to update its business practices to comply with the law, pay between $75 and $120 million to users ...

Cash App-owner Block must offer up to $120 million in refunds to consumers who federal regulators say were exposed to ...

Citibank customers reported receiving a fraud alert and having difficulty accessing their accounts on Wednesday.

If you lost money to scammers or had your account frozen on a popular peer-to-peer payment platform, you might be due for a ...

If a viral consumer complaint is met with an inadequate response, a minor issue can become something more potentially damaging to the brand’s reputation and bottom line.

A viral TikTok post recently brought attention to a voicemail from a Postmates delivery driver, “Steve,” that has sparked controversy across social media.

Jack Dorsey’s Block Inc. will pay up to $175 million for failing to investigate and protect Cash App customers from ...

Connecticut residents who bought a car from Carvana may be eligible for money after the online car retailer agreed to a ...