The change in technology over the last 20 years has been transformational and, in many ways, has spoiled customers, claims ...

The root of the word insurance dates over 500 years from the French ‘ensurer’ meaning engagement to marry. Today some leading ...

The traditional utility-customer relationship, typically an exchange of electricity for payment, is evolving into something much more dynamic.

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

While marketing traditionally owns customer experience, today's CX challenges demand involvement from operations, finance, HR ...