7 Signs a Multi Level IVR Is a Must-Have for Your Callers
From misrouted calls to abandoned inquiries, these red flags let you know when it's time to upgrade to multi level IVR.
Vontier’s Driivz extends its offering to provide Call Center and Network Operation Center (NOC) Services
Additionally, Driivz offers Level 2 charging support via Konect’s Network Operations Center, which includes 24/7 proactive monitoring of charging sites, and remote handling of charger issues, allowing ...
Is AI Making Call Center Agents Better Or Replacing Them?
As call centers ride the AI wave across the globe, human call center agents are wondering if AI will replace them or not.
KTAR News1d
AT&T hiring hundreds of customer service representatives for Mesa call center
Looking for a new job in 2025? There are 750 new job opportunities for aspiring customer service representatives in the AT&T ...
How to Set Up a Virtual Call Center the Right (& Easy) Way
Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter.
Hosted on MSN4d
Is a hybrid AI-human model the key to superior customer service?
Advantages of a hybrid AI-human model in customer service. Improvement in turnaround time resolution rates: AI tools can efficiently handle information retrieval, respond to commo ...
Business Wire5d
CallTek Transforms Call Center Support with Technical Innovation and Superior Service
CallTek, an international white-label support company for technology operators and service providers, has transformed Call ...