Arapahoe County Sheriff's Office now has has a behavioral mental health specialist working in the dispatch center.

Italian journalist Cecilia Sala has told how Elon Musk played a pivotal role in her release from an Iranian detention center.

The AI-first contact center revolutionizes customer service by embedding AI and shifting from reactive to proactive service ...

Once viewed as cost centers focused solely on efficiency, contact centers are now emerging as pivotal value centers that enhance brand loyalty and lifetime customer value. Is AI helping? You bet.

“Say we can enable your contact center to automate your intelligent voice response system. We can automate it with virtual agents so that you’re working 24 hours a day. We can conduct response ...

The Hamilton County 911 center is implementing a new artificial intelligence call management program — nicknamed Evelyn — to ...

For years, robocall bad actors have targeted businesses with sophisticated schemes to steal customers’ financial and personal information. Even the most prominent brands are not immune. Amazon has ...

LAS VEGAS, Nev. (FOX5) - A Japan-based call center is open in Las Vegas. tele-net Group, headquartered in Japan, and tele-net ...

An equipment failure temporarily affected the Brooke County Emergency 911 Center’s ability to receive calls to its ...

The contact center is no longer just a hub for customer service; it’s becoming the heartbeat of customer experience strategy. As we approach 2025, rapid advancements in technology and shifting ...