How to Pick the Right Omnichannel Contact Center
The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide ...
Vontier’s Driivz extends its offering to provide Call Center and Network Operation Center (NOC) Services
Additionally, Driivz offers Level 2 charging support via Konect’s Network Operations Center, which includes 24/7 proactive monitoring of charging sites, and remote handling of charger issues, allowing ...
Amid a $7 million deficit to Texas’ suicide hotline, thousands of calls are abandoned monthly
The state’s 988 suicide had the nation’s fifth highest rate of abandoned calls in August, the latest data available, amid a ...
Five9 Inc. (NASDAQ:FIVN): Redefining Customer Engagement with AI-Powered Cloud Contact Center Solutions
We recently compiled a list of the 12 Best Artificial Intelligence Stocks Under $50 According to Analysts. In this article, ...
Vontier Driivz extends offering to provide call center, NOC services
Driivz announced a new service offering to provide an end-to-end solution for Level 1 and Level 2 support services for EV charge point ...
Army Doctor Files Guilty Plea in 41 Cases of Sexual Contact, Indecent Behavior with Patients
The physician, an anesthesiologist, was accused of fondling patients at a Washington state military hospital between 2019 and ...
11 people in Oakland County had contact with H5N1-infected backyard flock, 2 are now sick
Two people are sick in Oakland County and nine others are being monitored after they had contact with H5N1 bird flu from an ...
Emergency cold weather sheltering opens again this weekend in DeFuniak Springs
The Matrix COC will offer cold weather emergency sheltering again this evening Sunday, January 12th in DeFuniak Springs. The ...