The global integration of Artificial Intelligence (AI) has given a major push for the call center industry's massive smart ...

A Florida state lawmaker has filed a bill that would ban some of the state’s public colleges and universities from admitting ...

Critics say the bill undermines the right to due process and risks prolonged detention of innocent people, while diverting ...

Everyone, regardless of income, needs health care to survive and thrive, and most Americans agree that health care is a ...

From misrouted calls to abandoned inquiries, these red flags let you know when it's time to upgrade to multi level IVR.

Proponents say the bills could reduce gun violence and protect public safety, while critics might call them ... check system and any relevant state records systems or other databases and resources ...

Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

CALL The Midwife treated fans to a double helping ... While a Christmas fun fair did come to town, the main storylines of the double bill were significantly more sombre. As well as the old lady's ...

the customer billing system project is a console application in c that helps with billing in stores and cafes. it allows you to manage customer records, including names, addresses, and payment details ...

FDNY labor leaders on Sunday called on politicians in Washington, D.C. to restore permanent funding to the World Trade Center Health Program that was cut from the spending bill signed into law ...