Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter.

Discover how you can leverage different types of call centers to improve customer support and enhance operations.

A trend eroding the U.S. healthcare quality: centralizing administration functions away from the doctors offices where ...

The employees transitioning will continue working remotely, with “same pay and comparable benefits.” utility says ...

Alliant Energy announced all Iowa-based call staff employees will now be working with InnoSource, as part of a new ...

Alliant Energy officials say the company is “on-sourcing” its Iowa-based call center operations to InnoSource, an Ohio-based ...

I Work in a Call Center That Kills It's Customers - The Doomsday Crisis LineSubscribe if you like! + <a href=" More Strange ...

Alliant Energy on Wednesday announced a new partnership that will see 140 of its call center employees in Iowa transition to InnoSource employees.

AI in call centers isn't just the future — it's now. Learn how it's shaping customer interactions with predictive and conversational tech. AI and machine learning are coming of age, and 2025 is ...

Artificial intelligence (AI) has become synonymous with technological progress, but in few areas has its impact been as ...

What began as a passion for innovation has evolved into a mission to leverage cutting-edge solutions for data center management and AI computing, with a strong emphasis on minimizing wasted energy.

However, none have been as apparent as in the frontcourt. Indiana has lost two centers to season-ending injuries already, leaving them fairly thin up front. The Pacers have been gauging the trade ...