Achieving complete automation requires the seamless orchestration of three core components: workflows, agents and knowledge.

Integrating technology into your customer experience strategy can enhance service effectiveness and improve customer satisfaction. You can respond more effectively to your customers' expectations ...

In a game-changing leap forward for the financial industry, Santhosh Kumar Ganesan, a technology professional from the United ...

Customer service shortcomings contribute to a $100 ... Peter Iansek, CEO of Operative Intelligence, explained how their AI technology is reshaping the industry. “The problem we encountered ...

Let’s emphasize that customers demand and expect more. Strong customer support is not a nice-to-have but a must-have for any ...

Many organisations are turning to investment and innovation in the customer service space to help ensure their customers are happy - and crucially, remain happy. This includes leveraging the latest ...

Customer service agents are becoming more comfortable using AI to do their jobs. Two in 5 customer service agents who use AI ...

The two companies behind the technology are Furhat and audEERING ... to become extremely angry and even curse as part of customer service training.