"It is not a matter of 'if' there will be a catastrophic and unrecoverable failure of the RMS [records management system] or CAD system, but a question of 'when,'" he wrote in the 2022 letter.

FDM Software is an industry leader in Records Management (RMS) and Computer-Aided Dispatch (CAD) software solutions for public safety. Specifically designed for Fire and Emergency Medical Service ...