It’s not uncommon to hear leaders say, “We must put the customer at the core of everything we do.” What does that really mean? I had a chance to interview Howard Moodycliffe for Amazing ...

Many companies struggle to understand what it means to be a customer-centric organization. While a somewhat amorphous concept, the most common definition is "to put the customer at the center of ...

Related: How to Cultivate a Customer-Centric Approach to Brand ... attention and make them want to do repeat business with ...

With this data in hand, it becomes clear that caring for the customer can no longer be confined to the customer service department; rather, it must be the responsibility ... conversations. How do you ...

So how do you pivot from being product ... service—not product—must become your differentiator. Umesh Jain, in Architecting the Customer-Centric Enterprise, puts it perfectly: “In a world ...

To ensure the financial services giant thrives for another 145 years, the EVP and CIO stresses the importance of a ...

Explores the current thinking and writing on the subject of customer-centricity, the ethos that places good service and customer-experience at the heart of a brand's strategy. Customer-centric brands ...

PE:Where do you see the most progress toward true customer centricity? Farrell: The most progress is coming from companies that focus on simplicity. Collapsing multiple applications and distributed ...

Collaboration within existing networks will ensure customer-centric innovation. Digital transformation is not just about tools—it’s about creating a strong, trustworthy brand presence online.