Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and ...

The convergence of artificial intelligence (AI) and Unified Communications (UC) is setting the stage for a new era of ...

It optimizes staff numbers using workforce management and intelligent call-routing features. Also, features like call analytics and recording can help detect weak areas, enabling you to make cost ...

An IN (Intelligent Network) service that enables businesses to route calls to another call center if congestion occurs or to another telephone when the store is closed. See store locator service.