Is yours a business that's seriously struggling to retain customers? Good news: Building (and maintaining) the right ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

While marketing traditionally owns customer experience, today's CX challenges demand involvement from operations, finance, HR ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Three ways your brand can take a page out of Damola and Red Lobsters approach to increase transparency, communication and ...

The change in technology over the last 20 years has been transformational and, in many ways, has spoiled customers, claims ...

Activated Insights, the leading provider of training, recruitment, retention, experience management and recognition tools to ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

important for Marketing Directors and Customer Experience Officers. Optimize onboarding: Improving onboarding processes to reduce early-stage churn, essential for implementation specialists and ...

Similarly, ING Bank Śląski and AG Insurance have leveraged the Control-M workflow automation solution from BMC to improve workflow ... enabling better customer segmentation and product development.

The survey received over 80,000 responses from the MTA’s ridership, including riders from Long Island Rail Road and MNR.