The companies that benefit from this are the ones that take proactive measures to ensure their staff has received proper customer service and appreciation training. You can earn an incredible ...

The goal in these exercises is to help your team become more confident and proficient in what they say and do. When you achieve greater confidence and proficiency, you will also achieve greater trust ...

This cutting-edge tool, featuring the Codi Service Assistant and the Codi Training Assistant, is set to revolutionize productivity and customer service, offering features that go beyond the ordinary.

Artificial Intelligence is being used for a novel purpose: training customer service staff to handle irate customers through an AI-powered, foul-mouthed robot. Airtel and Google Cloud have ...

Good customer service is made, not born. Most companies find that employees require training to provide good customer service. Some of the areas in which employees often get help from customer ...