Let the customer know the relationship means just as much—or more than—the paycheck. By investing in the development of healthy customer relationships, you can increase loyalty and build long-term ...

The development of technology has brought on demand for various job roles within the market. In today’s world, one such job ...

see a new book or hear about an organization a customer might be interested in, drop a note or make a quick call to let them know. Consider follow-up calls business development calls. When you ...

A growth-at-all-costs mindset can land a company in hot water, creating misalignment with consumer needs and preventing the development of the long-term customer relationships that are foundational to ...

You were certain you would win but you didn't. BD and capture expert Nc Coppings explains what goes wrong a when a sure thing ...

I had a chance to interview him on Amazing Business Radio and he shared how smart companies are using AI to build and retain customer relationships. Below are some of his comments followed by my ...

A positive customer experience can significantly impact a company's performance, enhancing brand reputation and fostering a ...

Salesforce Inc. says it’s taking multiple large customers from former partner Veeva Systems Inc. in a mounting rivalry to ...

Going forward, data accrued within customer service interactions will be more effectively used to help improve nearly all aspects of a business, from product development to marketing campaigns to ...

Will Kenton is an expert on the economy and investing laws and regulations. He previously held senior editorial roles at Investopedia and Kapitall Wire and holds a MA in Economics from The New ...

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