Throughout the year, CMSWire TV has hosted a diverse array of discussions, reflecting the dynamic nature of customer ...

Her unique combination of expertise as a former bedside nurse and mechanical engineer complements her skills in customer experience leadership. In her new role, Thorlichen will oversee crucial ...

Nand Shivkumar takes on the role of Chief Innovation Officer, Ivan Krstic has been appointed as the VP of Product Management, ...

A Legacy of Customer Experience Leadership Since its inception in 1996, the COPC CX Standard has evolved to meet industry needs, now available in six languages and trusted worldwide. Release 7.0 ...

The state of New York’s inaugural Chief Customer Experience Officer Tonya Webster was appointed to shape the method, style and efficiency of government interactions. This week, the state is reporting ...

Empowering B2B Leaders to Transform Customer Experiences Through Innovative Strategies and Leadership Excellence. CHARLOTTE, ...

This ranking is based on the reviews of 12,372 consumers who evaluated their experiences with 16 major health insurance ...

CONCENTRIX Corp., a global technology solutions and services provider, has acquired BlinkCX, a Philippine-based tech-driven customer experience (CX) consulting ...