The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide ...

Operations have returned to normal after MLGW said all call center phone lines were down around 6 p.m. Tuesday, Dec. 17. MLGW said their call center experienced some "technical difficulties." ...

So, you are on hold for the umpteenth time with a contact center, listening to "Greensleeves" on a loop. Every 30 seconds, a robotic voice ...

MEMPHIS, Tenn. - Memphis, Light, Gas, and Water (MLGW) reported that their call center is experiencing technical issues and their phone lines are down, according to MLGW. According to a social ...

Clallam County’s 911 dispatch center has been experiencing a staffing shortage for the last four years. Despite numerous attempts to close the gap, it’s expected to get worse over the next few months.

Slowly but surely, Amazon's AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and ...