The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide ...

Operations have returned to normal after MLGW said all call center phone lines were down around 6 p.m. Tuesday, Dec. 17. MLGW said their call center experienced some "technical difficulties." ...

As call centers ride the AI wave across the globe, human call center agents are wondering if AI will replace them or not.

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history ...

MEMPHIS, Tenn. - Memphis, Light, Gas, and Water (MLGW) reported that their call center is experiencing technical issues and their phone lines are down, according to MLGW. According to a social ...

Clallam County’s 911 dispatch center has been experiencing a staffing shortage for the last four years. Despite numerous attempts to close the gap, it’s expected to get worse over the next few months.

Slowly but surely, Amazon's AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and ...